sud-life-insurance/src/api/adapters.ts

// Map live API shapes onto the Aria design-system domain types.
import type { Channel, Decision, Lead, Segment, Tone } from '../types';
import {
  ACTIVITY_NAME_BY_UID,
  AI_EMPLOYEES,
  AI_RECOMMENDATION,
  STATE_NAME_BY_UID,
  SUPER_ROLES,
  aiEmployeeForState,
  stageOfState,
} from './config';
import type { AiDecision, AuditEntry, LeadRecord } from './types';

const MONTHS = ['Jan', 'Feb', 'Mar', 'Apr', 'May', 'Jun', 'Jul', 'Aug', 'Sep', 'Oct', 'Nov', 'Dec'];

export function formatDate(iso?: string | null): string {
  if (!iso) return '—';
  const d = new Date(iso);
  if (Number.isNaN(d.getTime())) return '—';
  return `${d.getDate().toString().padStart(2, '0')} ${MONTHS[d.getMonth()]} ${d.getFullYear()}`;
}

export function formatTime(iso?: string | null): string {
  if (!iso) return '';
  const d = new Date(iso);
  if (Number.isNaN(d.getTime())) return '';
  return d.toLocaleTimeString('en-IN', { hour: 'numeric', minute: '2-digit', hour12: true });
}

function ageFrom(iso?: string | null): number {
  if (!iso) return 0;
  const d = new Date(iso);
  if (Number.isNaN(d.getTime())) return 0;
  const now = new Date();
  let age = now.getFullYear() - d.getFullYear();
  const m = now.getMonth() - d.getMonth();
  if (m < 0 || (m === 0 && now.getDate() < d.getDate())) age--;
  return age;
}

function toSegment(raw?: string | null): Segment {
  switch ((raw ?? '').toLowerCase()) {
    case 'hot':
      return 'Hot';
    case 'cold':
      return 'Cold';
    default:
      return 'Warm';
  }
}

const CHANNELS: Record<string, Channel> = {
  whatsapp: 'WhatsApp',
  web: 'Web',
  referral: 'Referral',
  agency: 'Agency',
  bancassurance: 'Bancassurance',
  direct: 'Direct',
  event: 'Event',
};

function toChannel(raw?: string | null): Channel {
  return CHANNELS[(raw ?? '').toLowerCase()] ?? 'Web';
}

// Several recordview fields arrive as structured objects, not scalars. These
// flatten each to a display string; screens must route reads through them
// rather than rendering the raw value (a raw object crashes React).

// Phone from the phone-input widget: {dial_code, phone, phone_with_dial_code}.
function toPhone(raw: unknown): string {
  if (typeof raw === 'string') return raw;
  if (raw && typeof raw === 'object') {
    const o = raw as { phone_with_dial_code?: string; phone?: string };
    return o.phone_with_dial_code ?? o.phone ?? '—';
  }
  return '—';
}

// assigned_region is a tbl_branches lookup: {region}. Returns undefined when
// absent so it composes with `??` fallback chains.
export function regionOf(raw: unknown): string | undefined {
  if (typeof raw === 'string') return raw || undefined;
  if (raw && typeof raw === 'object') {
    return (raw as { region?: string }).region || undefined;
  }
  return undefined;
}

// recommended_product is a product-catalog lookup; plan_name is its display
// column (older rows may carry a {name} or a plain string).
export function productOf(raw: unknown): string | undefined {
  if (typeof raw === 'string') return raw || undefined;
  if (raw && typeof raw === 'object') {
    const o = raw as { plan_name?: string; name?: string };
    return o.plan_name ?? o.name ?? undefined;
  }
  return undefined;
}

// state -> a friendly "last action" line + tone for the pipeline list.
const STATE_ACTION: Record<string, { action: string; tone: Tone }> = {
  'New Lead': { action: 'Awaiting qualification', tone: 'neutral' },
  Qualified: { action: 'Qualified — ready to assign', tone: 'success' },
  Assigned: { action: 'Assigned to agent', tone: 'success' },
  Contacted: { action: 'First contact logged', tone: 'info' },
  'Meeting Scheduled': { action: 'Meeting scheduled', tone: 'accent' },
  'Product Recommended': { action: 'Product recommended', tone: 'accent' },
  'Documents Collected': { action: 'KYC documents collected', tone: 'info' },
  'Eligibility Assessed': { action: 'Eligibility assessed', tone: 'accent' },
  Underwriting: { action: 'Underwriting in progress', tone: 'accent' },
  'Policy Issued': { action: 'Policy issued', tone: 'success' },
  'Customer 360': { action: 'Onboarded — Customer 360', tone: 'success' },
  Disqualified: { action: 'Disqualified', tone: 'warning' },
};

export function recordToLead(r: LeadRecord): Lead {
  const state = r.current_state_name ?? 'New Lead';
  const ai = aiEmployeeForState(state);
  const human = r.owner_agent?.name;
  const owner = human ?? ai?.name ?? 'Unassigned';
  const meta = STATE_ACTION[state] ?? { action: state, tone: 'neutral' as Tone };

  return {
    id: String(r.instance_id),
    name: r.lead_name ?? `Lead ${r.instance_id}`,
    city: r.city ?? r.state_region ?? regionOf(r.assigned_region) ?? '—',
    phone: toPhone(r.phone),
    email: r.email ?? '—',
    dob: formatDate(r.date_of_birth),
    age: ageFrom(r.date_of_birth),
    income: r.annual_income ?? 0,
    occupation: r.occupation ?? '—',
    language: r.preferred_language ?? '—',
    interest: r.product_interest ?? '—',
    score: r.lead_score ?? 0,
    segment: toSegment(r.lead_segment),
    channel: toChannel(r.channel_source),
    owner,
    ownerAi: !human && !!ai,
    stage: Math.max(0, stageOfState(state)),
    lastAction: meta.action,
    lastTone: meta.tone,
  };
}

// --- AI decision stream ---

function asStringArray(v: unknown): string[] {
  if (!v) return [];
  if (Array.isArray(v)) {
    return v
      .map((x) => (typeof x === 'string' ? x : (x as { name?: string; title?: string })?.name ?? (x as { title?: string })?.title ?? ''))
      .filter(Boolean);
  }
  return [];
}

function firstSentence(text: string): string {
  const t = text.trim();
  const m = t.match(/^.*?[.!?](\s|$)/);
  return (m ? m[0] : t).trim();
}

export function decisionToCard(d: AiDecision): Decision {
  const known = AI_EMPLOYEES[d.ai_user_id];
  const emp = known ?? { name: d.employee_name?.trim() || `AI ${d.ai_user_id}`, role: 'AI Employee' };
  const reasoning = (d.reasoning ?? '').trim();
  const activityName =
    ACTIVITY_NAME_BY_UID[d.activity_id] ??
    (d.activity_name && !d.activity_name.includes('-') ? d.activity_name : null) ??
    d.instance_state ??
    'Decision';
  return {
    employee: emp.name,
    role: emp.role,
    activity: activityName,
    time: formatTime(d.created_at),
    confidence: typeof d.confidence === 'number' ? d.confidence : 0,
    summary: reasoning ? firstSentence(reasoning) : 'Decision recorded.',
    reasoning,
    citations: asStringArray(d.knowledge_sources),
  };
}

// --- Aria Advisor product recommendation ---

export interface AiRecommendation {
  /** Product name as the AI named it, e.g. "ABSLI DigiShield Term Plan". */
  product: string;
  sumAssured: number | null;
  rationale: string;
  /** 0–1 (the decision confidence, or the ai_* field / 100). */
  confidence: number;
  employee: string;
  role: string;
  time: string | null;
}

function num(v: unknown): number | null {
  if (v == null || v === '') return null;
  const n = Number(v);
  return Number.isFinite(n) ? n : null;
}

/** Pull Aria Advisor's pre-activity product recommendation out of the decision
 *  stream (it fires after Schedule Meeting). Returns null if she hasn't run. */
export function recommendationFromDecisions(decisions: AiDecision[]): AiRecommendation | null {
  const F = AI_RECOMMENDATION.fields;
  // A recommendation decision = the right activity/employee, carrying a product
  // name, and actually *submitted* (skip failed retries, which other employees
  // log at low confidence). Prefer the real Aria Advisor over any stand-in.
  const candidates = decisions.filter(
    (x) =>
      x.status === 'submitted' &&
      typeof x.data?.[F.product] === 'string' &&
      (x.data[F.product] as string).trim() !== '' &&
      (x.activity_id === AI_RECOMMENDATION.activityUid || x.ai_user_id === AI_RECOMMENDATION.aiUserId),
  );
  const d =
    candidates.find((x) => x.ai_user_id === AI_RECOMMENDATION.aiUserId) ?? candidates[0];
  const product = d?.data?.[F.product];
  if (!d || typeof product !== 'string' || !product.trim()) return null;
  const emp = AI_EMPLOYEES[d.ai_user_id] ?? {
    name: d.employee_name?.trim() || 'Aria Advisor',
    role: 'Product Recommendation',
  };
  const pct = num(d.data?.[F.confidence]);
  return {
    product: product.trim(),
    sumAssured: num(d.data?.[F.sumAssured]),
    rationale: (typeof d.data?.[F.rationale] === 'string' ? (d.data[F.rationale] as string) : d.reasoning ?? '').trim(),
    confidence: typeof d.confidence === 'number' && d.confidence > 0 ? d.confidence : pct != null ? pct / 100 : 0,
    employee: emp.name,
    role: emp.role,
    time: d.created_at ? formatTime(d.created_at) : null,
  };
}

// --- audit timeline ---

export interface TimelineItem {
  actor: string;
  ai: boolean;
  action: string;
  time: string;
  tone: Tone;
}

// Audit entries carry no username — only user_id + human-readable roles. Show
// the person's role ("Sales Agent", "Underwriter") instead of a raw "User 5";
// admins surface as "Admin".
function humanActor(userId: string, roles: string[] | undefined): string {
  const r = roles ?? [];
  const sup = r.find((role) => SUPER_ROLES.includes(role));
  if (sup) return 'Admin';
  if (r[0]) return r[0];
  return userId === '1' ? 'Admin' : 'Team member';
}

export function auditToTimeline(entries: AuditEntry[]): TimelineItem[] {
  const items = [...entries]
    .sort((a, b) => new Date(b.created_at).getTime() - new Date(a.created_at).getTime())
    .map((e) => {
      const ai = AI_EMPLOYEES[e.user_id];
      const activity = ACTIVITY_NAME_BY_UID[e.activity_id];
      const stateName = STATE_NAME_BY_UID[e.execution_state ?? ''];
      const action = activity
        ? `performed ${activity}`
        : stateName
          ? `advanced to ${stateName}`
          : 'performed an activity';
      return {
        actor: ai?.name ?? humanActor(e.user_id, e.user_roles),
        ai: !!ai,
        action,
        time: formatTime(e.created_at),
        tone: (ai ? 'accent' : 'neutral') as Tone,
      };
    });

  // Collapse consecutive identical (actor + action) entries from trigger fan-out.
  return items.filter(
    (it, i) => i === 0 || it.actor !== items[i - 1].actor || it.action !== items[i - 1].action,
  );
}